- Select a design for your big day and input the quantity you require for the item, add to your basket and check out.
- We will then email you to request the information we need to personalise your items. Please ensure your email address is correct and check your junk email inbox, so this doesn’t go astray.
- A low-resolution PDF of your items will be sent over for your approval within 10 working days.
- You will receive your items 5-10 working days from approval. However, this may be slightly longer for International orders.
How long does it take?
Please allow 4-6 weeks for the full process. However, we know that planning a wedding can be a busy time, so a fast-track service is available at an additional cost, simply contact us for details.
How much does delivery cost?
All UK orders are posted as Next Day Secure Delivery (signature required) for £7.50. Because of the bespoke nature of the goods, orders will always be insured and need a signature for delivery.
Do you offer returns?
Unfortunately all items are non-returnable as our designs and printing runs are always bespoke and tailored to the customer’s exact specification and instruction. Throughout the process we will work with you carefully to ensure you are entirely happy with your designs. We are confident you will love them when they arrive! What payment methods do you accept? We currently accept payments via Paypal, Mastercard or Visa.
How much does it cost?
Each design is priced individually on the product’s page. Please note that on most items, the higher the quantity ordered the lower the unit price becomes. Remember to always keep an eye out for special offers!
Can I change part of the design?
Lots of time and consideration goes into our designs and we hope you will love them just as they are. As such fonts and designs are fixed. All text shown in the examples can be changed, you will be asked to specify these updates on the form you will receive when your order is placed. We want your items to be 100% perfect for you, so if you love a design but would like to change a colour, that may well be possible, however you MUST email firstname.lastname@example.org your request before placing an order to check it’s possible with your chosen design. Simply contact us to discuss.
How many invitations should I order?
Don’t forget that you only need one invitation per couple or family, so you may only need invitations for around half your number of guests. We would recommend that you also add in 10 extra invitations in case of any additional guests or mistakes.
How do I approve my PDF?
Please carefully check the design, information, text and spelling is correct. Then simply email us back to say that you are happy, or with any amendments. If there are amendments we will send you a second PDF for a final check. Please note that once the item has been sent to print no further changes can be made and we cannot be held responsible for any mistakes.
Will my printed items look exactly as they do on screen?
We think they will look much better! However, please note that colours viewed on a computer monitor can differ slightly from printed colour. Please contact us if you have any concerns.
Are envelopes included?
All save the dates, rsvp's, daytime and evening invitations include envelopes in a choice of brown kraft finish or white.
Can I cancel my order?
Personalised goods are an exception to the EU Distance Selling Directive regulations regarding order cancellations. Therefore we can only accept cancellations in writing, via email, up to 24 hours after placing your order.